Ever found yourself in this scenario? „Our voice monitoring tool shows we’re good, but customers keep complaining about voice quality.“ If you’ve been there, you’re not alone. We’ve had numerous CSPs reach out with similar frustrations. But in cases like these, ignorance is certainly not bliss. Inadequate voice monitoring isn’t just a technical glitch; it’s a direct blow to your business. It hinders productivity, increases operational costs, and erodes customer trust. Ensuring top-notch voice service isn’t just a challenge; it’s a competitive necessity. In this webinar, Michael Wallbaum and Eyal Ullert will share some real-life examples and case studies of things that went wrong, how to find the root cause…